Ticket Refund Policy
If a performance is canceled, no action is required to obtain a refund; we will issue a refund to the original method of payment used at time of purchase.
If an event is postponed, rescheduled, or moved, your tickets are still valid for the new date and no further action is required. Emails will be sent to ticket holders notifying them of any available refund options for the event. The status of your event, and any options available, can always be found in your online account.
If you have tickets to a performance that has been postponed for more than 60 days—and no rescheduled dates have been announced – a 30-day window for refunds will open at that time.
Late or No-Shows
If you arrive more than 15 minutes after the performance has started, or you don’t show at all, you forfeit your seat(s) and they may be sold to someone else. Furthermore, refunds WILL NOT be issued to those patrons who have forfeited their seats either by tardiness or by no show.
Merchandise Refund Policy
Our refund and returns policy regarding merchandise lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, we will issue a refund to the original method of payment used at time of purchase.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact the company that manages your purchase method, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org or reply to the order confirmation email.
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com to begin the exchange process.
To return your product, please mail to: 1201 Ed Brown Rd, Charlotte, North Carolina, 28273.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.